Refund & Exchange Policy
Effective Date: 2nd February 2025
At Bodh Shawl Weavers, we take pride in our handmade products. If you are not completely satisfied with your purchase, we offer a 14-day return and exchange window under the conditions mentioned below.
1. Return & Exchange Eligibility
You may return or exchange a product within 14 days of delivery if:
✅ The product is unused, unworn, and in its original condition.
✅ The tags and packaging are intact.
✅ You have the original receipt or proof of purchase.
We do not accept returns or exchanges for:
❌ Used or washed items
❌ Customized or personalized orders
❌ Products without tags
2. Refund Process
- Once we receive the returned product and inspect it, we will process your refund.
- Refunds will be issued only if the product meets our return conditions.
- Refunds will be credited to your original payment method within 5-7 business days after approval.
- Shipping charges are non-refundable unless the return is due to our mistake (e.g., wrong or defective item).
3. Exchange Process
- If you wish to exchange an item for a different size or design, please contact us within 14 days of delivery.
- Exchanges are subject to stock availability.
- If the exchanged item costs more, you will need to pay the difference. If it costs less, we will refund the difference.
4. How to Initiate a Return or Exchange
1️⃣ Email us at [email protected] or call us at +91 981603343 with your order details.
2️⃣ Our team will guide you on the return process.
3️⃣ Pack the product securely and ship it back to our address.
4️⃣ Once received and inspected, we will process your refund or exchange.
5. Damaged or Incorrect Orders
- If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product.
- We will arrange for a replacement or issue a full refund, including shipping charges.
6. Contact Us
For any queries regarding returns, refunds, or exchanges, reach out to us at:
Bodh Shawl Weavers
Opp. Of PWD Workshop, Shamshi, Distt. Kullu, Himachal Pradesh
[email protected] | +91 9816053343